Dak Original Return Policy

Quickly and easily return your item(s) through our Return Portal! Return shipping labels are created for US customers only but the return portal is open to all customers. To start a return click here.  

We have a 14-day return policy, which means you have 14 days after receiving your item(s) to request a return. Items sent back to us without first requesting a return will not be accepted. 

  • Ensure to package each order separately. Combined returns are prohibited. If multiple orders are returned inside a single return package, you will not receive a refund for any item(s) returned.

  • All return item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

  • We’ll send you a return shipping label, as well as instructions on how and where to send your package.

  • Please note that if your county of residence is not United States, shipping your goods may take longer than expected.

  • Item(s) designated as Final Sale are not returnable and non-reimbursable. We do not accept returns on sale, clearance, personalized item(s). E-Gift Card are final sale. 

  • Returns are subject to 15% restocking fee of the item's original price for return.


Personalized Items

    Because personalize products are made just for you, they are not returnable and cannot be exchanged. Is there any manufacturing defect? Please reach out to us via our contact page.

    Damages and Issues

    Please inspect your order upon receipt and contact us immediately, within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.

    Reserved Rights Regarding Returns

    We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

    • An irregular or excessive returns history indicative of "wardrobing;"
    • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
    • Potential fraudulent or criminal activity.

    Exchanges

    We do not offer exchange but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online return portal and repurchasing any available item(s) on our site.

    Refunds

    We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The cost of returning item(s) to us will be deducted from the payment method.

    Please remember it can take some time for your bank or credit card company to process and post the refund too.

    If more than 15 business days have passed since we’ve approved your return, please contact us.

    Please Note : We reserve the right to delay a refund until items are actually received based on credible concerns surrounding potential fraud.

     For additional info Visit Our Faqs Page.